Last Updated: 01-01-2025

1. Order Processing Time

  • Processing Duration: Orders are processed within 3 business days (excluding weekends and public holidays) after payment confirmation.
  • Cut-off Time: Orders placed after 3:00 PM will be processed on the next business day.

2. Shipping Methods and Delivery Times

  • Domestic Shipping (Within Malaysia):

    • Standard Shipping: Delivery within 5 business days.
    • Express Shipping: Delivery within 3 business days.

  • International Shipping:

    • Available Countries: We currently ship to Malaysia only.
    • Delivery Time: Typically within 3 business days, subject to customs clearance and local postal services.

3. Shipping Rates

  • Domestic Rates:

    • Standard Shipping: RM 9 / item.
    • Express Shipping: RM 15 / item.

  • International Rates:

    • Standard International Shipping: RM 30 per item.

4. Free Shipping

  • Eligibility: Free standard shipping is available for orders over RM 500 within Malaysia.

5. Order Tracking

  • Tracking Information: Once your order is shipped, a tracking number will be provided via email.
  • Tracking Link: You can track your order Tracking Malaysia.

6. Shipping Restrictions

  • P.O. Boxes: We do not ship to P.O. Box addresses.
  • Restricted Items: Certain products may be restricted in specific countries due to local regulations. Customers are responsible for ensuring that the products ordered comply with their local laws.

7. International Customs and Duties

  • Customs Fees: International orders may be subject to customs duties and taxes, which are the responsibility of the recipient.
  • Delays: Customs processing may cause delays beyond our original delivery estimates.

8. Lost or Damaged Packages

  • Lost Packages: If your package is lost during transit, please contact us at 6010-465 4932, and we will assist in filing a claim with the carrier.
  • Damaged Packages: If your package arrives damaged, please retain all packaging materials and contact us immediately with photos of the damage.

9. Order Modifications and Cancellations

  • Modifications: Once an order is placed, changes may not be possible if the order has already been processed. Please contact us promptly for any modification requests.
  • Cancellations: Orders can be canceled before they are processed. After processing, cancellations are not guaranteed.

10. Contact Information

For any shipping-related inquiries or assistance, please contact us at:

  • Renture Wellness (Raja Uda Branch)

    • Phone: 010-465 4932
    • Address: 6, Jalan Pusat Perniagaan Raja Uda 1, Pusat Perniagaan Raja Uda, 12300 Butterworth, Penang

  • Renture Wellness (Bayan Lepas Branch)

    • Phone: 018-268 4932
    • Address: 35-2-31 Golden Triangle 2 Commercial Square, Jalan Dato Ismail Hashim, 11900 Bayan Lepas, Penang